HappyPing ("we", "us") provides a customer messaging platform for businesses ("the Service"). This policy explains what information we collect, how we use it and the choices you have.
Information we collect
- Account information — your name, email address, phone number, company details and password (stored encrypted).
- Business messaging data — messages, media, contacts and conversation details that you and your customers exchange through the WhatsApp Business Platform and other connected channels, processed on your behalf.
- Data from Meta — when you connect a WhatsApp Business account or Facebook Page, we receive the account identifiers, phone number details, message templates and access tokens needed to send and receive messages for you.
- Payment information — the plan you buy, amounts and transaction references. Card and wallet details are handled by the payment provider, not stored by us.
- Usage information — log data such as IP address, browser, pages visited and actions taken, used for security and to improve the Service.
How we use information
- To provide the Service: deliver your messages, show your inbox, run your campaigns, chatbots and automations.
- To run the AI features you switch on: your business information and recent conversation text are sent to the AI provider you choose, only to write replies for you.
- To bill you, provide support, keep the Service secure and meet legal obligations.
We do not sell personal information, and we do not use your customers' messages to advertise to them.
Your role and your customers
For the messages and contacts you manage in the Service, you are the data controller and we process that data on your instructions. You are responsible for having your customers' permission to message them and for following WhatsApp's Business and Commerce policies.
Sharing
We share information only with service providers that help us run the Service — hosting, Meta (to deliver WhatsApp and Messenger messages), payment providers, email delivery and the AI provider you select — and when required by law.
Retention and deletion
We keep your data while your account is active. You can delete contacts, conversations and your account at any time; see Data Deletion for how to request deletion.
Security
Data is sent over HTTPS, access tokens and keys are stored encrypted, and admin access requires two-factor login.
Contact
Questions about this policy: use the contact page.